Position title
IT Support & Helpdesk Technician
Description
We are looking for someone skilled in IT Helpdesk Support. The Helpdesk Technician will provide end user support to multitude of managed IT services clients, users and student needs.
Responsibilities
- The Technician will be responsible for fielding incoming support emails and calls, documenting the issue and assessing the best plan of action to reach resolution.
- The technician's goal is to provide exceptional customer service and first-call resolution.
- Must have a flexible on call schedule and be able to provide 24-7 (on call) support.
Qualifications
Must have a High School Diploma or at least 6-8 years of experience.
Job Benefits
Will discuss internally.
